Festival New Frontier Operations Support

 

Posted: 11/17/2021

POSITION OVERVIEW

The Festival New Frontier Operations Support is charged with providing support for the New Frontier platform, assisting artists and guests in a digital space by troubleshooting any issues that arise. New Frontier exhibits the work of independent artists and creative technologists innovating the art and form of story at the convergence of diverse forms of creative expression. 

Working closely under the direction of the Manager, the Festival New Frontier Operations Support position works in our New Frontier online platform remotely from Wednesday, January 12, 2022 through Tuesday, February 1, 2022 and will have a variable schedule. Applicants must be willing and able to work a flexible schedule and extended hours, including early mornings, evenings, and weekends, as this position will not have consistent hours from week to week. This position will work 10-12 hours per week leading up to the Festival and then 40-50 total hours during the Festival (January 20-30). 

Full day availability during the Film Festival and a reliable, high-speed internet connection with at least 10 mbps download speed will also be required. A laptop computer and Virtual Reality (VR) equipment will be provided and will be required to be returned at the end of the seasonal employment dates. 

 

Top priorities include but are not limited to…

  • Learning and communicating messaging for multiple artist projects.

  • Training volunteers who are supporting the projects.

  • Troubleshooting of the New Frontier platform.

  • Monitoring social interactions and questions for attendees in the New Frontier platform

  • Reporting any technical issues that occurred daily during shift, including steps taken for resolution.

  • Rotating volunteers based on expertise. 

  • Enforcing Community Agreement violations in “real time” to ensure they are appropriately handled. 

  • Escalating and notifying the Team Lead of urgent issues during assigned shifts. 

  • Sharing troubleshooting tips and effective workarounds with team members.

  • Communicating and documenting inappropriate behavior, operational, and staff issues to the Team Lead. 

  • Completing a comprehensive written wrap report.

 

You have the following direct or transferable skill sets:

  • Legal authorization to work in the United States.

  • Working knowledge of gaming and media streaming apps, including Fortnite, Zoom and YouTube. 

  • Internet connection with at least 10 mbps download speed.

  • Strong project management skills, with the ability to run multiple projects simultaneously.

  • Ability to mitigate conflict and facilitate positive customer relations. 

  • Outstanding interpersonal and verbal communication skills. 

  • Ability to maintain a suitable home work environment, free from noise or distractions. 

  • Experience working with Virtual Reality (VR) equipment and with WebXR environments preferred. 

  • Basic knowledge of audio and video equipment preferred.

  • Tier 1 Help Desk support experience preferred

 

You will be successful in this role if you...

  • Embrace change when it occurs in order to move projects and tasks forward.

  • Successfully provide administrative support to the New Frontier team and tech support to Festival attendees. 

  • Create a welcoming environment for coworkers, artists, audiences, and external constituents.

  • Uphold and model positive, inclusive, and equitable Institute values at all times.

  • Strong attention to detail and accuracy in recording, tracking, and issuing information.

 

In addition to an hourly pay of $19.00, this position comes with awesome benefits & perks, including: