Customer Care Representative I

 

Posted: 09/15/2020

Job Summary

This entry level, developmental role located in Salt Lake City, Utah provides customer service functions supporting company's centralized customer contact center, utilizing customer information and service order systems

  • Answers customer inquiries regarding billing, payment, credit, rates, and service requests;-Inputs pertinent residential and commercial customer account information;
  • Assesses customer needs in scheduling and issuing a variety of service order requests;
  • Counsels customers with credit difficulties and termination notices, negotiates payment plans that meet regulatory requirements, and makes appropriate referrals to internal or external departments/agencies for additional assistance;
  • Determines and obtains security deposits for new business accounts;
  • Promotes, explains, and sets up customer service programs;
  • Responds to emergency calls and issues appropriate orders

 

Required Knowledge, Skills, Abilities & Experience
  • 0 to 2+ years related experience;
  • Knowledge of basic math to add, subtract, multiply, and divide;
  • Knowledge of Business Office policies and procedures;
  • Knowledge of personal computer and related software;
  • Knowledge of and the ability to use good telephone skills and etiquette;
  • Skilled in relating interpersonally;
  • Ability to read and understand written policies;
  • Ability to follow written and oral instructions;
  • Ability to communicate effectively orally and in writing;
  • Ability to handle emergencies and stressful situations.
  • The Company is actively seeking United States military veterans who meet the qualifications outlined above.
Education Requirements
Education Level: Required: High School Graduate , GED
Working Conditions
Office Work Environment 76 -100%
Travel Up to 25%
Test Description
No Testing Required

 

Export Control


Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law.  Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

 

Other Information


We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more.   To learn more about our benefits, click here dombenefits.com.

 

Dominion Energy is an equal opportunity employer and is committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to their protected veteran or disabled status.