Customer Care Specialist

 

Posted: 02/08/2021

Please click here to view the full position description and submit your application.
 

Who We Are

We love dogs. We really, really love dogs. We stop and say hello to every dog we see on the street. We pride ourselves on giving the best belly rubs. The dog park is our happy place.

To us, dogs are more than just pets — they’re tail-wagging, best-friending, sometimes shoe-chewing members of the family. But the system is broken, and dogs are suffering. The ease of setting up a storefront online is making the problem worse and worse. Well-intentioned people, who just want to give a dog a good home, don’t know who they can trust. We’re here to change all that.

We’re transforming the way people become dog parents by helping educate prospective dog owners about how to get the right dog for them and helping them do so from a reputable source by connecting them with the best, most responsible breeders, shelters and rescues in the country.


 

Summary

This position will be responsible for building and developing relationships with new and existing Good Dog customers. You will be proactively solving customer concerns and providing exceptional customer service via phone, email, chat and text. You will provide thoughtful and empathetic communication, to ensure that our customers have the best possible experience when finding their new best friend. You are willing to “roll up your sleeves” to get the job done, collaborate effectively with team members and are able to diffuse difficult situations with sensitivity and careful wording. This is a great opportunity to be a part of a team that is energetic, motivated and dynamic.


 

Responsibilities

  • Develop & strengthen all buyer relationships and provide consistent top notch customer service
  • Handle all buyer inquiries in a timely and accurate manner, via text, email or phone
  • Troubleshoot, address, and resolve any issues that arrive related to our buyers
  • Build a comprehensive knowledge of Good Dog and the dog world in order to educate buyers 
  • Proactively and continuously look for ways to improve the way the team operates 
  • Pivot with the team and perform various tasks as the organization grows

While the the entire team is temporarily working from home due to Covid, this position has a great deal of team member interaction through our various communication tools. Therefore, an ability to collaborate effectively with team members is essential. Ideal candidates will flourish in a fast-paced atmosphere while remaining focused, working productively, and successfully juggling many tasks. Successful applicants will be extremely organized, attentive to detail, and remain composed under stress. We value superior people skills, out of the box thinking, and a positive attitude.


 

Qualifications

  • 3+ years of providing an excellent buyer/customer experience
  • Exceptional verbal and written communication skills
  • Excellent problem solver & must think quickly on feet
  • Flexibility, including the ability to handle and navigate organizational and/or role changes
  • Skilled in multitasking, prioritizing, and able to manage time effectively
  • Exceptionally well-organized and attentive to detail
  • Must be able to handle stressful phone conversations while maintaining a positive attitude
  • A high comfort level working in a fast paced, community type environment
  • Evening and/or weekend availability preferred (but not required), as we provide customer support 7 days/week
 

What you’ll love about working here

  • You’ll join us in our mission to make the world a better place for millions of dogs and their owners
  • You’ll be part of an exciting, fast-paced startup environment
  • You’ll work with a one-of-a-kind team who are passionate, incredible people with experience at some of the top tech companies
  • You’ll get to build and innovate at a growing company

And of course, you can bring your dog to work!

Good Dog is an equal opportunity employer. If you are a person with a disability and require assistance during the application process, please don’t hesitate to let us know. We welcome members of all backgrounds and perspectives.

* This role will be working from home until further notice due to COVID-19 (but the successful candidate will be expected to be based out of our Salt Lake City office post-pandemic)


Please click here to view the full position description and submit your application.