Manager, Customer Operations


Posted: 11/11/2020


The Sales and Distribution department has an immediate opening for someone who can demonstrate the WCF values to join their team as a full-time Manager, Customer Operations. This posting is open to internal or external candidates.



The Manager of Customer Operations manages and provides leadership and direction for the small business advisors and related functions. The person in this position implements short and long-term plans, trains representatives in insurance products, including sales and entry level underwriting and promotes and educates customers about available products and services, including online tools. The Manager, Customer Operations conducts regular performance evaluations, ensuring staff are meeting performance standards and facilitates working relationships with all other WCF departments. The person in this position is responsible for new programs and development growth in department.  



The most qualified applicants will have:

  • Underwriting experience required, multi-line preferred.
  • Bachelor's degree in marketing, business, or related field.
  • At least seven years of work-related experience; previous underwriting or supervisory experience preferred. 
  • Advanced insurance designations preferred.
  • Property and casualty insurance license required, or ability to attain it within three months of hire.
  • Excellent telephone, written, and verbal communication skills.
  • Strong computer skills, including proficiency in Microsoft Office.
  • Excellent negotiation, problem-solving, process-management, and team-building skills.
  • Strong understanding of workers' compensation and general insurance principles including thorough knowledge of the marketing, underwriting, safety, audit, and claims departments.

Minimum pay for this position is $72,640.

An internal candidate should have six months in his/her current position. Candidates should have acceptable job performance and a good attendance record in their current position and must notify their current supervisor that they've applied for the position.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.