Customer Care Representative I- (Salt Lake City, Eagle Mountain, Ogden)

 

Posted: 11/22/2021

Job Summary

This entry level, developmental role located in Salt Lake City, Utah provides customer service functions supporting the company's centralized customer contact center, utilizing customer information and service order systems

  • Answers customer inquiries regarding billing, payment, credit, rates, and service requests;-Inputs pertinent residential and commercial customer account information;
  • Assesses customer needs in scheduling and issuing a variety of service order requests;
  • Counsels customers with credit difficulties and termination notices, negotiates payment plans that meet regulatory requirements, and makes appropriate referrals to internal or external departments/agencies for additional assistance;
  • Determines and obtains security deposits for new business accounts;
  • Promotes, explains, and sets up customer service programs;
  • Responds to emergency calls and issues appropriate orders


***Work location is flexible. Candidates can work out of Salt Lake City, Ogden, and Eagle Mountain. Work from home is offered to successful candidates who meet all their metrics.

Required Knowledge, Skills, Abilities & Experience

  • High School Graduate or GED 
  • 0 to 2+ years related experience;
  • Knowledge of basic math to add, subtract, multiply, and divide;
  • Knowledge of Business Office policies and procedures;
  • Knowledge of personal computer and related software;
  • Knowledge of and the ability to use good telephone skills and etiquette;
  • Skilled in relating interpersonally;
  • Ability to read and understand written policies;
  • Ability to follow written and oral instructions;
  • Ability to communicate effectively orally and in writing;
  • Ability to handle emergencies and stressful situations.
  • Bilingual Spanish speaking is a plus

 

The company is actively seeking United States military veterans and service members who meet the qualifications outlined below.

  • Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3  plus appropriate equivalent combination of education and years of experience as outlined above.

Education Requirements

Education Level: Required: High School Graduate , GED