Director of Operations

 

Posted: 10/01/2020

Please apply for this role through this link or by emailing your resume to careers@gooddog.com.

 

Who We Are

We love dogs. We really, really love dogs. We stop and say hello to every dog we see on the street. We pride ourselves on giving the best belly rubs. The dog park is our happy place.

To us, dogs are more than just pets — they’re tail-wagging, best-friending, sometimes shoe-chewing members of the family. But the system is broken, and dogs are suffering. The ease of setting up a storefront online is making the puppy mill problem worse and worse. Well-intentioned people, who just want to give a dog a good home, don’t know who they can trust. We were started to change all that.

We’re transforming the way people become dog parents by helping educate prospective dog owners about how to get the right dog for them and helping them do so from a reputable source by connecting them with the best, most responsible breeders, shelters and rescues in the country.

Summary

We're looking for a dog-loving, driven and highly empathetic person to lead and scale our onboarding and operations teams. As Director of Operations, you'll be responsible for helping deliver an incredible experience to our fast-growing community of responsible dog owners, breeders, shelters and rescues. You will oversee the rapid expansion of your department and develop new processes and approaches. This is an incredible opportunity to be part of an exciting, fast-growing company backed by some of the top investors in the country that's on a mission to make the world a better place for dogs and the humans who love them.

Responsibilities

  • Constant process improvement: Own and maintain our processes as we scale and grow — improve the ones that are working and create new ones as needed.
  • Developing an amazing team: Create, implement and manage professional development opportunities and initiatives for each member of your team. Identify roadblocks that hinder our employees to unleash their full potential
  • Cross-company collaboration: Use quantitative analysis and qualitative feedback to serve as the voice and advocate of the community. Partner with other senior leaders and create a dynamic of collaboration and teamwork.
  • Own the playbook: Continuously oversee and iterate upon our strategic playbook to ensure your teams quickly jump on opportunities while staying mindful of risks and threats.

Qualifications

  • 10+ years of customer service, customer success, account management or quality assurance experience, preferably at a tech-based company or startup
  • 5+ years experience hiring and leading a team of 50+ and starting new groups, building playbooks and continuously improving processes
  • Have worked closely with teams across an organization including product and marketing
  • Great under pressure, comfortable with ambiguity and excited to solve new problems
  • Strong leadership experiences including demonstrated success in high-growth businesses building a function and scaling a team with thought, intention and organizational stewardship.
  • Advanced experience in training principles, learning theories, organizational development, instructional design, and eLearning.

Benefits

  • Competitive pay and equity/stock options
  • Full health benefits including medical, dental and vision insurance
  • Other great benefits including unlimited vacation