Technical Project Manager


Posted: 09/01/2021


Who We're Looking For - Technical Project Manager

We are seeking an outgoing and organized individual to fill the role of Technical Project Manager as an integral member of multiple development teams.

You will support your teams through backlog and sprint management, facilitating meetings, working closely with cross-functional team members, maintaining project documentation, and taking detailed notes and action items. This position will require agility, quick task-switching, and the ability to distill complex and semi-technical communication into a clear and palatable version for non-technical stakeholders.

We're looking for someone who will work well in an autonomous environment with an eagerness to take ownership and act proactively. Ideally, this person would be an excellent communicator, capable of producing a rich team culture while holding individuals accountable and creating strong communication networks with various team members while also adapting priorities.

What You'll Do

  • Lead and/or facilitate sprint planning, backlog prioritization, team stand-ups and additional meetings with development teams and key stakeholders
  • Work internal teams to prioritize the backlog, ensuring that teams are focused on the most valuable work
  • Support project team through timeline management, including: story points, level of effort, velocity tracking, etc
  • Lead the team ticketing portal and ensure accurate traffic control
  • Ensure scope is met and quality/approval processes are followed
  • Communicate project risks and aid in removal of roadblocks
  • Function as the face of the team and facilitate one-to-one communication between development team and stakeholders, as needed
  • Maintain relationships with key partners, advocate for and advocate on behalf of the development team
  • Build sense of community within and across development and cross functional teams
  • Function as team cheerleader and celebrate successes
  • Work closely with other project managers to provide insight, feedback and improve overall processes

What You’ll Need

  • 2+ years of technology-focused project management, scrum master or related experience
  • Working knowledge of agile practices and scrum concepts, rituals, etc
  • Experience with project management software and wiki-style tools
  • Understanding of software development lifecycle and experience working with technical resources
  • Excellent time management and organizational skills and experience establishing guidelines in these areas for others
  • Outstanding verbal and written communication skills and proven track record to successfully collaborate with a diverse group; developers, product owners, and subject matter specialists
  • Self-motivated with a strong sense of personal accountability regarding decision-making and leadership teams
  • Ability to predict challenges and seek to proactively head-off obstacles
  • Adept at making sense out of complex information and are not afraid to ask clarifying questions to ensure all parties stay aligned
  • Ability to work in a collaborative group and value an environment of diversity and inclusion
  • Believe in assuming positive intent and the importance of making team members feel heard and valued
  • Able to motivate and achieve results without direct reporting relationships
  • Relevant certification (e.g PMP, CAPM, PMI-ACP, CSM, etc.) preferred but not required

More About Clearlink

Clearlink, a SYKES company, is an award-winning digital marketing, sales conversion, and technology company, headquartered in Salt Lake City. A trusted partner for Fortune 500 companies since 2003, Clearlink delivers intuitive and engaging experiences throughout the customer journey that connect consumers with the products and services they need. Clearlink’s people-focused culture has been recognized internationally for strong leadership, business growth, innovative employee initiatives, and corporate social responsibility.

We are a company that lives by CLEAR values: Create Community, Learn and Grow, Embrace Opportunity, Act Like an Owner, Respect Every Person. That means that when you come to work for Clearlink, you’ll be surrounded by people that care for each other, care about every person being able to be the most authentic version of themselves, and care about making the communities around them a better place. Clearlink is a place that will empower you to take true ownership of your career and provide all the support needed to help you turn challenges into opportunities to grow!

People have taken notice of all the phenomenal things happening here at Clearlink! Over the last couple of years, we’ve been recognized with dozens of awards, such as:

  • Utah Business Magazine’s SAMY Awards
  • Utah Business Magazine’s 40 Under 40 Awards
  • Utah Business Magazine’s 30 Women to Watch Awards
  • Utah Business Magazine’s 20 in Their 20s Awards
  • Utah Business Magazine’s Fast 50 Awards
  • Search Engine Land Awards, Best In-house SEO Team Finalist
  • PR Daily Digital PR Awards, Viral Campaign Award
  • PR Daily Digital PR Awards, Media Relations Campaign Award
  • Utah Diversity Connection, Large Business Diversity Award
  • The Stevie Awards, Achievements in Health and Wellness
  • The Stevie Awards, Achievements in Developing and Promoting Women in Business
  • The Stevie Awards, People-focused CEO of the Year
  • Utah Business Magazine’s CEO of the Year
  • Achievers 50 Most Engaged Workplaces Award
  • Women Tech Council’s Shatter List


In addition to the competitive pay and a healthy work/life integration, Clearlink offers industry-leading benefits to support you both inside and outside of the workplace. Some of the benefits include:

  • An award-winning wellness program with a path to have 100% of healthcare premiums paid in full (over 80% of employees have 90%-100% of their premiums covered by Clearlink)
  • 401K matching, tuition reimbursement, dedicated budget for conferences and certifications training/certification opportunities
  • Annual Trip of a Lifetime winners from each department that get to choose anywhere in the world to visit, and everyone in the larger group of finalists get a consolation prize of a week in a tropical paradise like Hawaii, Jamaica, or Mexico
  • Paid maternity/paternity leave
  • Access to yoga, meditation, counseling, outdoor and wellness activities like mountain biking and paddle boarding, and much more
  • Everyone is a part; no one is apart. Ours is a community for everyone. We embrace diversity in experience, identity, and perspective, not only to help each of us learn and grow, but also to expand the capabilities of our business.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

COVID-19 Update

We offer a fully remote hiring process: this means all your interview steps will be completed via phone or video meeting. We also offer work from home, with the understanding that in the future this role may transition to an in-office, onsite position in our Salt Lake City office. While our day-to-day approach has changed a bit during this time, our dedication to hiring the best talent in the industry and helping them to thrive both personally and professionally is stronger than ever.