Insurance Operations Manager


Posted: 01/06/2021

*COVID-19 Update

Out of an abundance of caution for the current situation with the Coronavirus (COVID-19), we are offering a completely virtual hiring process; this means all your interview steps will be completed via phone or video meeting. We also offer work from home, with the understanding that in the future this role may transition to an in-office, onsite position in our Salt Lake City office. While our day-to-day approach has changed a bit during this time, our dedication to hiring the best talent in the industry and helping them to thrive both personally and professionally is stronger than ever.


Who We’re Looking For

Insurance Operations Manager, Salt Lake City

It takes a particular type of person—one incredibly focused on developing and maintaining processes—to improve the experience for both our internal sales agents and external policyholders. If you have in-depth knowledge of insurance operations, a passion for process, and experience leading with authority, we need you on our team. 

As Clearlink’s Insurance Operations Manager, you’ll be responsible for developing and implementing efficient processes as well as collaborating with the sales team and finance to ensure the support processes create the maximum mutual benefit for both units.


Breaking Down Your Day-to-Day 

  • Establish a clear vision for the supervisors and team leads directly reporting to you
  • Maintain and exceed operational KPIs for the licensing, welcome team, service, retention, fulfillment, and compliance
  • Identify cross-sell opportunities to increase household policy density
  • Support all initiatives and offer guidance on operations
  • Identify and integrate new ways of using technology to streamline processes
  • Act as the subject matter expert within QA, Service and Retention
  • Define optimal team capacity based on the demands of the business
  • Hire, develop, and retain a qualified team 
  • Hold team members accountable for goals, deadlines, and communication
  • Develop and document processes, standards and KPIs
  • Meet with weekly management to review KPIs and set expectations
  • Maintain open communication with all insurance departments
  • Identify and address problems and opportunities for the company

 What You Need

  • 1-year prior insurance customer service or quality experience
  • 1-year prior sales experience
  • Prior supervisory experience
  • Hold at least a Health or P&C license and be able to obtain the other license within 90 days
  • Knowledge of operational processes and KPIs
  • Proficiency with Microsoft Word, Microsoft Excel, Adobe Acrobat,
  • Strong attention to detail
  • Ability to analyze data and provide recommendations
  • Solid verbal and written communication skills
  • The desire—and ability—to collaborate

More About Clearlink

Clearlink, a SYKES company, is an award-winning digital marketing, sales conversion, and technology company, headquartered in Salt Lake City. A trusted partner for Fortune 500 companies since 2003, Clearlink delivers intuitive and engaging experiences throughout the customer journey that connect consumers with the products and services they need. Clearlink’s people-focused culture has been recognized internationally for strong leadership, business growth, innovative employee initiatives, and corporate social responsibility.

We are a company that lives by CLEAR values: Create Community, Learn and Grow, Embrace Opportunity, Act Like an Owner, Respect Every Person. That means that when you come to work for Clearlink, you’ll be surrounded by people that care for each other, care about every person being able to be the most authentic version of themselves, and care about making the communities around them a better place. Clearlink is a place that will empower you to take true ownership of your career and provide all the support needed to help you turn challenges into opportunities to grow!

People have taken notice of all the phenomenal things happening here at Clearlink! Over the last couple of years, we’ve been recognized with dozens of awards, such as:

  • Utah Business Magazine’s SAMY Awards
  • Utah Business Magazine’s 40 Under 40 Awards
  • Utah Business Magazine’s 30 Women to Watch Awards
  • Utah Business Magazine’s 20 in Their 20s Awards
  • Utah Business Magazine’s Fast 50 Awards
  • Search Engine Land Awards, Best In-house SEO Team Finalist
  • PR Daily Digital PR Awards, Viral Campaign Award
  • PR Daily Digital PR Awards, Media Relations Campaign Award
  • Utah Diversity Connection, Large Business Diversity Award
  • The Stevie Awards, Achievements in Health and Wellness
  • The Stevie Awards, Achievements in Developing and Promoting Women in Business
  • The Stevie Awards, People-focused CEO of the Year
  • Utah Business Magazine’s CEO of the Year
  • Achievers 50 Most Engaged Workplaces Award
  • Women Tech Council’s Shatter List


In addition to the competitive pay and a healthy work/life integration, Clearlink offers industry-leading benefits to support you both inside and outside of the workplace. Some of the benefits include:

  • An award-winning wellness program with a path to have 100% of healthcare premiums paid in full (over 80% of employees have 90%-100% of their premiums covered by Clearlink)
  • 401K matching, tuition reimbursement, dedicated budget for conferences and certifications training/certification opportunities
  • Free sets of ski passes to Utah’s top ski resorts
  • Annual Trip of a Lifetime winners from each department that get to choose anywhere in the world to visit, and everyone in the larger group of finalists get a consolation prize of a week in a tropical paradise like Hawaii, Jamaica, or Mexico
  • Paid maternity/paternity leave
  • Access to yoga, meditation, counseling, outdoor and wellness activities like mountain biking and paddle boarding, and much more

*Everyone is a part; no one is apart. Ours is a community for everyone. We embrace diversity in experience, identity, and perspective, not only to help each of us learn and grow, but also to expand the capabilities of our business.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.