Director of Product

 

Posted: 04/07/2021

Who We’re Looking For – Director of Product

As a Director of Product, you will be joining Clearlink to help craft the strategic direction of our products. This role provides an incredible chance to showcase end-to-end business leadership skills and drive a significant impact across a portfolio of projects. As the Director of Product, you will help to elevate our expertise and capabilities in the field of product management by defining processes, setting strategy, and mentoring product managers. This role is a highly visible position where you’ll need to become a strategic partner and trusted advisor to the V.P. of Product well as to senior leaders across a wide variety of subject areas.

What You’ll Do

  • Build positive relationships to facilitate collaboration across all divisions of Clearlink to build a united vision and strategy
  • Supervise, guide, and grow the Product Development team to ensure the team is achieving the vital timelines and objectives in alignment with organizational strategy
  • Own a compelling product vision and strategy fueled by innovation and creativity
  • Work cross-functionally across the organization to ensure alignment on product strategy and areas of investment
  • Clearly communicate the product strategy to the executive team exposing risks and tradeoffs
  • Define processes and establish product centric standard methodologies within the organization
  • Work closely with senior engineering and data science peers to plan and execute solutions and future architectural improvements
  • Be a lead evangelist in terms of features, benefits, value proposition, and key market differentiators to assist business development as needed
  • Work with external third parties to assess partnerships and licensing opportunities
  • Develop business cases for appropriate investment levels based on market demand, customer pain, and Clearlinks’ strategic goals
  • Create and supervise success metrics for all product launches, including monitoring and reporting on P&L impact in partnership with the Marketing Service, Sales, and Operations teams

Qualifications

  • 8+ years of product management, product ownership, and/or product growth experience
  • 3+ years of proven experience leading teams with the ability to attract, develop, and retain top talent
  • Experience working in digital marketing, ecommerce, and/or telesales
  • Passionate about diving into quantitative data analytics tools to find meaningful insights that lead to the formation of hypotheses
  • Strong user experience sensibilities and familiarity with platform UI best practices
  • Use analytics, user research, and business cases to drive decisions and improve products
  • Excellent interpersonal and organizational skills, ability to handle sophisticated situations, projects, and constantly evolving priorities
  • Proficiency manipulating raw data to gain insight, build reports, and make decisions
  • Experience managing or coordinating projects involving multiple resources and tight deadlines
  • Ability to craft and drive inspiring vision and strategy for our internal products – inspiring our engineering, design, and product teams to create industry-leading products

More About Clearlink

Clearlink, a SYKES company, is an award-winning digital marketing, sales conversion, and technology company, headquartered in Salt Lake City. A trusted partner for Fortune 500 companies since 2003, Clearlink delivers intuitive and engaging experiences throughout the customer journey that connect consumers with the products and services they need. Clearlink’s people-focused culture has been recognized internationally for strong leadership, business growth, innovative employee initiatives, and corporate social responsibility.

We are a company that lives by CLEAR values: Create Community, Learn and Grow, Embrace Opportunity, Act Like an Owner, Respect Every Person. That means that when you come to work for Clearlink, you’ll be surrounded by people that care for each other, care about every person being able to be the most authentic version of themselves, and care about making the communities around them a better place. Clearlink is a place that will empower you to take true ownership of your career and provide all the support needed to help you turn challenges into opportunities to grow!

People have taken notice of all the phenomenal things happening here at Clearlink! Over the last couple of years, we’ve been recognized with dozens of awards, such as:

  • Utah Business Magazine’s SAMY Awards
  • Utah Business Magazine’s 40 Under 40 Awards
  • Utah Business Magazine’s 30 Women to Watch Awards
  • Utah Business Magazine’s 20 in Their 20s Awards
  • Utah Business Magazine’s Fast 50 Awards
  • Search Engine Land Awards, Best In-house SEO Team Finalist
  • PR Daily Digital PR Awards, Viral Campaign Award
  • PR Daily Digital PR Awards, Media Relations Campaign Award
  • Utah Diversity Connection, Large Business Diversity Award
  • The Stevie Awards, Achievements in Health and Wellness
  • The Stevie Awards, Achievements in Developing and Promoting Women in Business
  • The Stevie Awards, People-focused CEO of the Year
  • Utah Business Magazine’s CEO of the Year
  • Achievers 50 Most Engaged Workplaces Award
  • Women Tech Council’s Shatter List

Benefits

In addition to the competitive pay and a healthy work/life integration, Clearlink offers industry-leading benefits to support you both inside and outside of the workplace. Some of the benefits include:

  • An award-winning wellness program with a path to have 100% of healthcare premiums paid in full (over 80% of employees have 90%-100% of their premiums covered by Clearlink)
  • 401K matching, tuition reimbursement, dedicated budget for conferences and certifications training/certification opportunities
  • Annual Trip of a Lifetime winners from each department that get to choose anywhere in the world to visit, and everyone in the larger group of finalists get a consolation prize of a week in a tropical paradise like Hawaii, Jamaica, or Mexico
  • Paid maternity/paternity leave
  • Access to yoga, meditation, counseling, outdoor and wellness activities like mountain biking and paddle boarding, and much more

*Everyone is a part; no one is apart. Ours is a community for everyone. We embrace diversity in experience, identity, and perspective, not only to help each of us learn and grow, but also to expand the capabilities of our business.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

*COVID-19/Remote Work Update

We learned from the new reality of Coronavirus (COVID-19) that remote hiring, onboarding, and ongoing employment is not only possible but adds value for our people and to our business. The accomplishments of our team while working in a remote capacity catalyzed us to embrace remote work as a long-term strategy, and we are now hiring in AZ, CA, CO, FL, ID, IL, MN, MO, NY, NC, OR, TN, TX, UT, and WA. While our day-to-day approach has changed, our dedication to hiring the best talent in the industry and helping people to thrive both personally and professionally is stronger than ever. #LI-remote