Product Manager

 

Posted: 11/19/2020

*COVID-19 Update

Out of an abundance of caution for the current situation with the Coronavirus (COVID-19), we are offering a completely virtual hiring process; this means all your interview steps will be completed via phone or video meeting. We also offer work from home, with the understanding that in the future this role may transition to an in-office, onsite position in our Salt Lake City office. While our day-to-day approach has changed a bit during this time, our dedication to hiring the best talent in the industry and helping them to thrive both personally and professionally is stronger than ever.

Who We’re Looking For – Product Manager

The Product Team plays a meaningful role in driving strategy and aligning the business. When it comes to the customer experience, the buck stops with this team. Working to bring to bear market knowledge, user research, technical facility, and experience-based intuition, Product finds opportunities and market problems that can be uniquely solved by Clearlink. You’ll be working with a hardworking, customer-centric group of Product Managers and reporting directly to the Principal Product Manager. You will be a key leader in guiding and advising the vision and strategy for Clearlink’s digital experiences (eComm, Chat and Lead Generation).

What You’ll Do

  • Understand user needs and market problems to generate feature ideas to improve the customer’s digital experience.
  • Identify ways to optimize the current digital customer experience.
  • Perform detailed analyses that provide insights on the customer experience, cost savings opportunities, user behaviors, and competitive market factors.
  • Partner with the Product Design team to conduct testing and research of the user experience.
  • Stay current with industry standard methodologies and marketing opportunities.
  • Investigate and vet new tools and current partner capabilities as related to eComm, chat and lead form submissions.
  • Validate ideas early, often and analyze the results
  • Optimize launch to improve potential adoption of new products and features
  • Communicate well and influence colleagues and leadership teams
  • Make those around you more effective
  • Pay attention to detail

What You Need

A well-rounded approach with a strong track record of successful execution. A self-starter’s mentality with the passion to excel in every opportunity that comes your way. You are comfortable working in a fast-paced environment that is constantly evolving and can thrive while wearing multiple hats. Coming from a strong analytical background, you have the ability to build thoughtful strategy and execution plans based on data and market intelligence. You work optimally in high-energy, cross-functional teams, and can expertly communicate your findings to senior executives. This role will encompass all aspects of product management: discovery, development, go-to-market, product marketing, and future iterations. You will work closely with senior executives from product, engineering, sales, and operations.

  • Experience crafting and improving consumer-facing products from concept through launch
  • Proven history of gathering market research and turning it into impactful prioritized user stories
  • Comfortable identifying high-value features through concept testing, A/B testing, and MVP iteration
  • Ability to drive decision-making through data analytics and metrics
  • A deep understanding of user needs and can compare that against the business capabilities
  • Possess strong communication skills and would be comfortable going between the business and engineering, to coordinate complicated workstreams
  • Ability to simplify complex workflows and facilitate intuitive, user-friendly interfaces and user journeys
  • Logical, conceptual, creative, and an analytical problem solver, you pay close attention to the details
  • 2+ years proven experience in Product Management

More About Clearlink

Clearlink, a SYKES company, is an award-winning digital marketing, sales conversion, and technology company, headquartered in Salt Lake City. A trusted partner for Fortune 500 companies since 2003, Clearlink delivers intuitive and engaging experiences throughout the customer journey that connect consumers with the products and services they need. Clearlink’s people-focused culture has been recognized internationally for strong leadership, business growth, innovative employee initiatives, and corporate social responsibility.

We are a company that lives by CLEAR values: Create Community, Learn and Grow, Embrace Opportunity, Act Like an Owner, Respect Every Person. That means that when you come to work for Clearlink, you’ll be surrounded by people that care for each other, care about every person being able to be the most authentic version of themselves, and care about making the communities around them a better place. Clearlink is a place that will empower you to take true ownership of your career and provide all the support needed to help you turn challenges into opportunities to grow!

People have taken notice of all the phenomenal things happening here at Clearlink! Over the last couple of years, we’ve been recognized with dozens of awards, such as:

  • Utah Business Magazine’s SAMY Awards
  • Utah Business Magazine’s 40 Under 40 Awards
  • Utah Business Magazine’s 30 Women to Watch Awards
  • Utah Business Magazine’s 20 in Their 20s Awards
  • Utah Business Magazine’s Fast 50 Awards
  • Search Engine Land Awards, Best In-house SEO Team Finalist
  • PR Daily Digital PR Awards, Viral Campaign Award
  • PR Daily Digital PR Awards, Media Relations Campaign Award
  • Utah Diversity Connection, Large Business Diversity Award
  • The Stevie Awards, Achievements in Health and Wellness
  • The Stevie Awards, Achievements in Developing and Promoting Women in Business
  • The Stevie Awards, People-focused CEO of the Year
  • Utah Business Magazine’s CEO of the Year
  • Achievers 50 Most Engaged Workplaces Award
  • Women Tech Council’s Shatter List

Benefits

In addition to the competitive pay and a healthy work/life integration, Clearlink offers industry-leading benefits to support you both inside and outside of the workplace. Some of the benefits include:

  • An award-winning wellness program with a path to have 100% of healthcare premiums paid in full (over 80% of employees have 90%-100% of their premiums covered by Clearlink)
  • 401K matching, tuition reimbursement, dedicated budget for conferences and certifications training/certification opportunities
  • Free sets of ski passes to Utah’s top ski resorts
  • Annual Trip of a Lifetime winners from each department that get to choose anywhere in the world to visit, and everyone in the larger group of finalists get a consolation prize of a week in a tropical paradise like Hawaii, Jamaica, or Mexico
  • Paid maternity/paternity leave
  • Access to yoga, meditation, counseling, outdoor and wellness activities like mountain biking and paddle boarding, and much more

*Everyone is a part; no one is apart. Ours is a community for everyone. We embrace diversity in experience, identity, and perspective, not only to help each of us learn and grow, but also to expand the capabilities of our business.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.