Case Management Assistant


Location: Catholic Community Services of Utah, 224 North 2200 West Salt Lake City, Utah 84116

Status: Full-time, Non-exempt with full benefits

Hiring Range: $17.00-$18.00/ hr DOE


Catholic Community Services of Utah provides help and creates hope for thousands of people of all beliefs who are most in need in our community through Migration and Refugee Services and Basic Needs Programs.

CCS offers an outstanding benefits package including group health and dental insurance for employees working 30+ hours per week, life insurance, and 401a and 403b retirement plans, and a generous PTO/holiday schedule.

Job Description:

Assist Case Managers, Job Developers, Health Services, and other Refugee Resettlement staff, providing the core services for resettlement of new refugee clients. The assistant is in regular contact with the members of the staff of Refugee Resettlement, Immigration, Refugee Foster Care, and other CCS programs as needed.


Responsibilities include:

  1. Assist the case managers with all pre-arrival and core services for the new refugee arrivals. Continue to assist case managers with all duties throughout the initial and extended case management period.
  2. Provide interpretation and assistance for refugee clients with internally coordinated appointments including but not limited to health screening appointments, follow-up for health care, social services, and job placement services.
  3. Write case notes and fill out appropriate paperwork for all services provided.
  4. Assist the job developers in job search, job orientations, on-the-job-training, and troubleshooting.
  5. Assist the Cultural Orientation Coordinator with interpretation and transportation.
  6. Assist the Housing Coordinator with interpretation, transportation, and follow-ups.
  7. Attend regularly scheduled case management and staff meetings.
  8. Perform other duties as assigned.

Work Environment - inside/outside, office, warehouse, noise, temperature, etc.

  1. This position is in a professional office environment using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
  2. Some local travel is required.

Physical Demands including bending, sitting, lifting and driving

  1. This is largely a sedentary role; however, it involves some filing.
  2. Ability to lift files, open filing cabinets, and bend or stand as necessary.
  3. This role includes driving locally to apartment complexes and meetings.
  4. Must be able to lift at least 50 lbs.

Skills, knowledge and abilities:

  1. Fluent in Dari, Farsi, or Pashto
  2. Works well with others and independently in a safe and appropriate manner
  3. Demonstrates both problem-solving and problem-prevention skills
  4. Able to be sensitive to the needs of clients, client's families, visitors, co-workers, volunteers, and other persons with whom the employee may interact
  5. Recognizes time as a valuable resource and responds promptly to client needs and co-workers
  6. Consistently performs work assignments in a time-efficient manner and adheres to deadlines
  7. Proficiency in English oral and written communication
  8. Must maintain confidentiality regarding clients
  9. Proficiency in computer skills to maintain case files, complete documentation, scheduling and e-mail in Microsoft Office365
  10. Personal qualities of openness and respect for co-workers and clients, compassion, graciousness in helping clients to assess and to face their situations and to accept assistance

Education, training and or experience:

  1. Bachelor's Degree from an accredited institution or equivalent experience
  2. Familiar with and supportive of the mission of Catholic Community Services of Utah and the vision of the Catholic Church articulated by the diocesan bishop
  3. Experience with multi-cultural and refugee community

Background Screen/BCI requirement

  1. Must be able to pass BCI/FBI background check

Licenses, certifications and credentials

  1. Current Utah driver's license, proof of auto insurance, 21 years of age or older, a clean driving record, and ability to meet CCS vehicle safety and auto insurance requirements.

Position status and expected schedule

  1. This is a full time (40 hours per week) and non-exempt position.
  2. Monday through Friday 8:30 am to 5:00 pm, sometimes past 5:00 pm if case manager needs help with night arrival.

DISCLAIMER STATEMENT: This job description lists typical examples of work and is not intended to include every job duty and responsibility specific to a position. The employer reserves the right to change or assign other duties to this position. CCS is an equal opportunity employer.

To apply: Please go to the company website: and apply under the employment tab.

Position closes: Open until filled

Requisition #: 21.10.02