Refugee Resettlement Quality Assurance Coordinator


Location: Catholic Community Services of Utah, 224 North 2200 West, Salt Lake City, Utah 84116

Status: Full-time, Non-Exempt with full benefits

Hiring Range: $17.50 - $18.00/hr DOE

Catholic Community Services of Utah provides help and creates hope for thousands of people of all beliefs who are most in need in our community through Migration and Refugee Services and Basic Needs Programs.

CCS offers an outstanding benefits package including group health and dental insurance for employees working 30+ hours per week, life insurance, 401a and 403b retirement plans, and a generous PTO/holiday schedule.

Job Description:

Promote high standards of service delivery, documentation, and reporting in all Refugee Resettlement grants, emphasizing Case Management Grants, through improving and maintaining excellent monitoring practices and offering technical support and training to staff. Complete reports or assist staff with completing reports in a timely manner. Collaborate with the Program Manager, Director, supervisors, and coordinators to involve refugee, asylee, and SIV clients as stakeholders in the resettlement process; gather and analyze qualitative and quantitative data and feedback from clients to inform program decisions and service provision.


Responsibilities include:

  1. Understands and stays current on requirements of grants supporting Case Management, Youth Services, Health Services, and others.
  2. Manages and maintains data for Case Management and supports other teams' data management as well; submits all required reports or assists supervisors in submitting reports accurately and in a timely manner.
  3. Performs regular quality assurance checks on client case files and case notes.
  4. Assists program supervisors and coordinators in developing internal monitoring and evaluation policies and procedures.
  5. Follows up with staff after external and internal program monitoring visits to ensure that any suggestions or findings in the monitoring reports are addressed; provides additional training and technical assistance as needed.
  6. Works with the Program Manager and program supervisors and coordinators to provide regular technical assistance and training in order to improve documentation, case notes, and service delivery.
  7. Acts as the Program's point person on Accountability to Affected Populations (AAP) policy and procedures. Understands the principles and stays current on the requirements and best practices AAP.
  8. Develops and oversees processes for collecting, reviewing, and integrating client input and feedback about program resettlement services.
  9. Assists the Program Manager in developing, managing, and maintaining the Program's policies and procedures manuals.
  10. Other duties as assigned.


Work Environment inside/outside, office, warehouse, noise, temperature, etc.

  1. Work will be performed primarily inside an office but will also occur in the homes of foster families and other locations as needed.
  2. Some local travel.


Physical Demands including bending, sitting, lifting and driving

  1. Work requires the ability to sit and stand for long periods, to walk moderate distances, and to drive.
  2. This role may include driving to local meetings.


Skills, knowledge and abilities:

  1. Proficiency in computer skills to maintain case files, especially Microsoft Excel and Microsoft Office 365
  2. Ability to learn software quickly and confidently
  3. Works independently in a safe, appropriate manner, but also works well on a team, collaborating with coworkers and external counterparts
  4. Demonstrates both problem solving and problem prevention skills
  5. Displays sensitivity to the needs of clients, client's families, visitors, co-workers, volunteers, and other persons with whom the employee may interact
  6. Has cross-cultural sensitivity and knowledge with the ability and desire to work with people of other cultures, some of whom may be limited English speakers
  7. Is detail-oriented and organized
  8. Recognizes time as a valuable resource and responds promptly to needs of clients and co-workers
  9. Adheres to deadlines
  10. Has proficiency in English oral and written communication; ability to write reports and make presentations
  11. Maintains confidentiality regarding clients
  12. Displays personal qualities of openness and respect for co-workers and clients, with compassion and graciousness in helping clients to assess and to face their situations and to accept assistance
  13. Has the ability to fosters trust and confidence in others


Education, training and or experience:

  1. Bachelor's degree from an accredited university related to QA, M&E, or equivalent experience.
  2. Experience serving multicultural and diverse populations preferred.


Background Screen/BCI requirement

  1. Must pass BCI/FBI background check.


Licenses, certifications and credentials

  1. Current Utah driver's license, proof of auto insurance, 21 years of age or older, a clean driving record, and ability to meet CCS vehicle safety and auto insurance requirements.


Position status and expected schedule

  1. This position is full-time and non-exempt.
  2. Monday through Friday 8:30 AM to 5:00 PM.


DISCLAIMER STATEMENT: This job description lists typical examples of work and is not intended to include every job duty and responsibility specific to a position. The employer reserves the right to change or assign other duties to this position.


CCS is an equal opportunity employer.


To apply: Please go to the company website: and apply under the employment tab.

Position closes: Open until filled

Requisition #: 21.07.08