Swing Shelter Lead Advocate (Sunday-Thursday) 3pm-11:30pm


Posted: 01/22/2021

Salt Lake City, UT 84111
Salary: $17.00 /hour

Apply Here: https://www.indeedjobs.com/jobs/bb06477e7c5ced0f7c1d?from=snippet

Re-Posted: 1/21/2021

Position: WIJ Lead Advocate

Full-Time Equivalency: 1.0

Hours/Week: 40

Compensation range: $17

Reports to: Residential Services Director

Direct Report(s): 3

Organization Overview

Since 1906 YWCA Utah has been a voice for women, a force for change, and a place for hope. Our enduring belief is that better lives for women – all women – will lead to stronger families and communities. YWCA is Utah’s most comprehensive provider of family violence services; our programs include walk-in services and a crisis line, emergency shelter, transitional housing, children’s programs, and a vast array of supportive services. In addition to our work in the area of family violence, the YWCA also reaches out broadly into the community with offerings for every woman, including a nationally accredited child care and early education center, leadership opportunities for women at all life stages, and opportunities to participate more fully in civic life. YWCA Utah is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

Position Summary

Under the direction of the Shelter Coordinator and in concert with the Shelter Director; provide supervision, training, and on-going support to shelter advocates; intervene in resident crises; provide guidance and practical support to residential floor and YWCA advocates; complete assigned statistical reports; perform varied technical support and administrative tasks; serve as active member within program and the YWCA as a whole. This role also fulfills advocate direct care functions and serves as a critical link with shelter coordinator and director to inform and problem solve in order to continuously improve services to victims of domestic violence

Essential Job functions

Supervision and Leadership Duties

  • Provide Sanctuary-informed supervision, mentoring, debriefing and support to Shelter Advocates through regular, individual and group supervision.
  • In conjunction with the Shelter Coordinator, organize and facilitate the completion of training for new hires as per contractual requirements and best practice guidelines.
  • Organize and facilitate the completion of training for ongoing employees as per contractual requirements and best practice guidelines.
  • Provide on the job coaching for the day to day crisis management and supervision of all residential floors.
  • Provide support and case staffing for advocates on campus during scheduled shift.
  • Consult with other advocates about crisis that occurs to determine if the on-call person needs to be called.
  • Serve as lead for crisis on campus, including working with emergency personnel, coordinating security concerns, and contacting on-call director as necessary.
  • Reinforce implementation of Sanctuary informed psychoeducation across the shelter advocate role and processes.
  • Supervise daily responsibilities of advocates and reinforce job expectations routinely.
  • Ensure compliance of DV Policies and Procedures.
  • Provide informal and formal feedback and guidance around job performance, including the completion of job performance appraisals.
  • Promote effective and timely ETO documentation and data entry, including monitor log notes for effective documentation and task completion.
  • Maintain, update, and review shift task sheet assignments.
  • Attend weekly Lead and other assigned meetings
  • Maintain communication with other Leads and help strengthen cross-shift communications.
  • In conjunction with the Shelter Coordinator and Director, complete the hiring of advocates.
  • Additional duties as assigned.

Direct Services: Resident Support

  • Mentor and support residents through compassionate, caring, respectful and professional service. Model strengths-based empowerment.
  • Conduct welcome/intake meetings for new residents.
  • Ensure safety of residents by monitoring security and intervening in crises as appropriate.
  • Promote healthy families by engaging program participants in positive recreation and other activities for themselves and their children, and by offering child-centered services available through CAI and Drop-in center. Be present in the café during meals to help mothers with their children and to model and reinforce YWCA community standards.
  • Educate women and teens about healthy relationships and the dynamics of domestic violence, and facilitate their decisions and choices about ongoing services.
  • Provide parenting education and support as needed.
  • Support program participants in achieving their self-determined program goals.
  • Provide information and referral about internal and external support services including referrals for mental health or substance abuse services, crisis mental health services, and internal case management and group support.
  • Encourage residents and other staff to follow YWCA community standards.

Additional Duties and Responsibilities:

  • Uphold and act in accordance with the mission of the organization, vision, values and strategic direction of the organization.
  • Demonstrate commitment to understanding and using Sanctuary Model principles, language, and tools in daily work.
  • Model YWCA community standards and encourage program participants and other staff to follow them.
  • Understand and follow all established organizational and program-related policies, procedures and protocols.
  • Keep all records necessary to ensure that work is conducted in accordance with agency, contractual, and legal requirements. Records are expected to be complete, accurate, and timely.
  • Satisfactorily perform all duties outlined in this job description.
  • Maintain all certifications and licensing related to role, program licensing, and grant standards including but not limited to: CPR, First Aid, Food Handlers Permit, LCSW/CSW/SSW, etc.
  • Attend all required staff meetings, individual and/or group supervision, agency-wide staff and other trainings, as well as any other meetings and activities as requested.
  • Monitor campus security in collaboration with all staff to protect the safety and well-being of program participants, staff, and visitors.

Competencies & Essential Skills:

  • Problem Solving/Analytical Thinker: Ability to solve and analyze problems effectively and efficiently.
  • Communication/Interpersonal Skills: Ability to provide exceptional customer service to supporters, partners, board members and co-workers. Exceptional communication skills and ability to respond to difficult situations.
  • Time Management: Ability to multitask and work efficiently within close time constraints. Ability to work under pressure and in a stressful environment.
  • Business Knowledge: Ability to master the components of a multi-disciplinary and multi-programmatic organization and partner organizations. Knowledge and understanding of anti-racism, gender equity and violence against women.
  • Organization: Strong organizational skills and ability to prioritize efficiently and meet deadlines.
  • Judgment and Decision Making: Ability to exercise initiative, sound judgment and problem solving techniques in the decision-making process.
  • Technology/Tools: Ability to use various computer systems and applications including proficiency in online and electronic communication strategies.
  • Commitment to mission: Demonstrates commitment to YWCA Utah’s mission and philosophy. Actively engages in YWCA Utah’s anti-racism work.
  • Compliance: Adhere to YWCA Utah’s policies and is committed to act legally and ethically within the scope of the work.

Ideal candidates will have the following:

  • Knowledge and experience in administrative and/or non-profit operations, programs, policies and protocols.
  • Welcoming & inclusive personality
  • General knowledge of direct victim services, violence against women and sexual violence issues; gender and race equity, from a feminist perspective.
  • Understanding of equity, anti-oppression and trauma-informed philosophies.


  • Minimum qualifications include a combined 5 or more years of education and experience:

Bachelor’s degree from an accredited college or university in women’s studies, political science, public policy, communications, criminal justice, social work.
Or another closely related field plus 2-3 years’ experience in direct service in a shelter setting
Or Associates degree from an accredited college plus 4 or more years’ experience.
Or High school diploma plus 5-7 years of relevant demonstrated experience (listed above)

  • Minimum of two years’ experience in domestic violence, trauma-informed care, and substance abuse.
  • Experience with staff supervision and management
  • An understanding of and agreement with YWCA Utah’s mission, values and philosophy regarding the elimination of racism, empowerment of women and commitment to anti-oppression work and social justice.
  • Knowledge and skills in effective communications, crisis intervention, women's issues, human behavior and community resources helpful.
  • Understanding and commitment to issues of cultural diversity and anti-racism.
  • Ability to work assigned hours on a regular basis, and have some flexibility related to coverage of a 24/7 shelter.
  • Proficiency with general office duties, computer systems and technology.
  • Fluency in English (speaking and writing) required, with fluency in Spanish helpful.
  • Excellent writing and interpersonal communication skills.
  • Demonstrated ability to work independently, manage time, evaluate progress, and adjust activities to complete projects within established timeframe.
  • Demonstrated experience functioning within multidisciplinary settings.
  • Skilled in establishing effective working relationships.
  • Ability to collaborate and invite collaboration.
  • Able to demonstrate skills in effective communication, conflict resolution and problem-solving.
  • Must be able to pass BCI, meet I-9 requirements, and, if driving on agency business, a valid Utah driver’s license, automobile insurance and motor vehicle record.

Work is generally performed in a safe and comfortable office environment. While performing the duties of this job, the employee is regularly required to: sit for long periods of time; use computer to enter data; use telephone to converse with customers and employees; walk and stand for long periods of time; perform repetitive wrist, hand and/or finger movement. Travel to attend conferences, training, community events, outreach and other events occurs routinely.

YWCA Utah is an Equal Opportunity Employer (EOE). If you need assistance or an accommodation during the application process due to disability, it is available upon request. No applicant will be penalized as a result of such a request.