Community Specialist, Operations


Posted: 09/02/2020

Who we are:

The Domain Companies is a national real estate development and investment firm focused on making a positive and lasting social, economic, and physical impact on the communities in which we build. Domain is responsible for a diverse range of innovative projects including affordable, mixed-income and luxury apartments, condominiums, hospitality, retail, entertainment venues, and creative workspace.

Our success is a result of our community-focused approach, collective entrepreneurial spirit, and the unique skills and experience of our people. Our team stays at the forefront of our industry by striving for excellence and innovation in everything we do. The result is a dynamic environment that encourages creativity and offers the opportunity for growth and advancement.

What we’re looking for:

We are seeking a highly extroverted, organized Community Specialist who enjoys working with people and anticipating their needs while surpassing their expectations with ease. You will be the operations lead at The Shop with a contagiously positive attitude and superior attention to detail. The ideal candidate is an expert at communicating clearly with fellow staff, members, prospective members, and guests in a friendly, diplomatic manner. As part of our small staff, you are a devoted team-player committed to The Shop’s success and growth. Like the entrepreneurs who co-work with us, the Community Specialist must be highly flexible, adept at multi-tasking, and able to take initiative quickly to resolve issues seamlessly. The ideal Community Specialist will have a knack for operational excellence, hospitality and maintaining the largest shared workspace in Salt Lake City.

While we work hard, we must take time to have fun and collaborate. Culture fuels us here at Domain, that’s why we host Company volunteer days, community engagement and volunteer opportunities, and team building events such as Company outings.

Job Responsibilities:

  • Confidently maintain space, equipment, and amenities to the highest standard to provide exceptional member and guest experience.
  • Manage and train team to ensure pristine cleanliness throughout space by executing quality control walk-throughs, identifying issues and their resolutions, while tracking and reporting in detail.
  • Work every day in a dynamic environment to build community amongst our members.
  • Ensure all member and building issues are documented and resolved in a timely manner.
  • Manage The Shop’s Marketplace inventory and display.
  • Facilitate a world-class hospitality experience for everyone that walks in the door.
  • Manage member beverage program from vendor management to use reports.  
  • Facilitate physical move-ins and move-outs with ease.
  • Curate and assist with member and non-member bookings and event schedules and manage the set up and breakdown of events.
  • Provide superlative customer service to members and guests including troubleshooting and resolving member issues with patience and professionalism.
  • Assist with front desk coverage, greet and check-in members and guests, address inquiries, answer phones, and direct traffic comfortably.
  • Assist with member orientation activities, new member onboarding, and facilitate member connections and positive experiences.
  • Set up and manage property vendors, maintain applicable inventory, manage contracts, identify and recommend solutions to optimize performance.
  • Identify and recommend opportunities to improve amenities, increase revenue, reduce expenses, and/or improve member experience.
  • Support sales and leasing efforts as needed to ensure The Shop’s long-term success.
  • Plan and implement communications internally to members about events, technologies, building updates, giveaway opportunities, etc.

Skills and Experience Preferred and Required:

  • 2+ years of relevant experience in coworking, hospitality, sales, customer service or events.
  • Bachelor’s degree in Marketing, Management, Hospitality, or a related field preferred.
  • Ability to multitask and do several things with constant interruptions.
  • Strong verbal and written communication skills.
  • Comfortable with technology and social media.
  • Collaborative and reliable team player.
  • Warm, personable, and approachable.
  • A knack for creating and implementing organized and defined processes.
  • Passion for entrepreneurialism and community building.
  • Comfortable with multi-platform technology troubleshooting.
  • Highly dependable and professional demeanor.
  • Relentless approach to problem solving.
  • A passion for hospitality and providing a world-class experience.
  • An eye for detail.
  • Ability to recognize, understand, and manage with empathy.
  • Computer proficiency including but not limited to Microsoft Office.

Physical Demands:

  • This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
  • May occasionally involve stooping, kneeling, or crouching.
  • May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
  • Involves manual dexterity for using keyboard, mouse, and other office equipment.
  • May involve moving or lifting items at or about 40 pounds.

Work Hour Requirements:

  • Ability to work a flexible schedule based on company needs. The standard Community Specialist shifts are from 8:30 am to 5:00 pm and 10 am to 6:30 pm, Monday–Friday, but require flexibility to cover periodic evening events which usually end no later than 8 pm. In addition, Community Specialist must have flexibility to work occasional weekend shifts for event coverage.
  • Regular, dependable attendance and punctuality.

Company Benefits:

  • Health and wellness benefits.
  • 401(k) matching program.
  • Paid time off and volunteer time off.
  • Competitive compensation with bonus potential.
  • Fun extracurricular and perks.
  • Volunteer and community engagement opportunities.
  • Professional development opportunities.

This job description is not all inclusive. The Domain Companies reserves the right to amend this job description at any time. The Domain Companies is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.