Community Specialist, Sales


Posted: 09/02/2020

Who we are:

The Domain Companies is a national real estate development and investment firm focused on making a positive and lasting social, economic, and physical impact on the communities in which we build. Domain is responsible for a diverse range of innovative projects including affordable, mixed-income and luxury apartments, condominiums, hospitality, retail, entertainment venues, and creative workspace.

Our success is a result of our community-focused approach, collective entrepreneurial spirit, and the unique skills and experience of our people. Our team stays at the forefront of our industry by striving for excellence and innovation in everything we do. The result is a dynamic environment that encourages creativity and offers the opportunity for growth and advancement.

What we're looking for:

We are seeking an extroverted and contagiously positive Community Specialist to join our team at the Shop. A talented networker, you have a natural ability to draw people out in a professional way. You enjoy anticipating the needs of others and finding opportunities to surpass their expectations. You seamlessly bring order and organization to every task and have the determination to see challenges through to successful conclusions. As part of the small staff, you are a team-player and strong communicator committed to The Shop’s success and growth and excited to learn and grow as we do. Like the entrepreneurs who co-work with us, the Community Specialist must be highly flexible, adept at multi-tasking, and able to take initiative quickly to resolve issues efficiently. The ideal Community Specialist will be plugged into the Salt Lake City entrepreneurial ecosystem and proactive in staying abreast of developments impacting creative professionals throughout The Shop and the greater community.

While we work hard, we must take time to have fun and collaborate. Culture fuels us here at Domain, that’s why we host Company volunteer days, community engagement and volunteer opportunities, and team building events such as Company outings.

What you’ll be doing:

  • Create a welcoming, engaging positive environment and experience for members and guests.
  • Engage members as first and last point of contact with The Shop.
  • Identify and recommend opportunities to improve amenities and benefits, increase revenue, reduce expenses with continual focus on adding member value.
  • Confidently support sales and leasing initiatives, tour and sell memberships, and develop sales strategies to maintain 100% occupancy rate.
  • Schedule and conduct tours to sell space and products to prospective members.
  • Organize and maintain an effective CRM with ease.
  • Oversee and ensure consistent agreement renewals.
  • Maintain a healthy pipeline of prospective targets to successfully close deals to maintain 100% occupancy.
  • Provide regular reporting on sales efforts to leadership.
  • Schedule and facilitate moves ins and move outs, member orientation activities, and new member onboarding.
  • Build and maintain strong partnerships with different community organizations on a regular basis.
  • Prepare and maintain membership agreements with attention to detail.
  • Identify prospect and member needs and responsively tailor offerings, follow-up throughout life cycle of potential and actual member at all stages of their relationship to The Shop.
  • Assist the curation and management of member programming, member and non-member bookings, event schedules, and the set up and breakdown of events.
  • Assist in maintaining the physical space to its highest quality.

Skills, Experience, and Qualifications Required:

  • Minimum 2 years of relevant experience in coworking, hospitality, sales, customer service or events.
  • Bachelor’s degree in Marketing, Management, Hospitality or a related field preferred.
  • Unflappable multitasker who can navigate regular interruptions.
  • Exceptional verbal and written communication skills.
  • Warm, personable and approachable with a professional mindset.
  • Ability to recognize, understand, and lead with empathy.
  • Collaborative, flexible and reliable team player.
  • Self-starter who can work independently.
  • Must have strong organizational skills and the ability to create defined processes with ease.
  • An eye for detail that dovetails a passion for hospitality and providing a world-class experience.
  • Affinity for understanding and anticipating member needs.
  • Highly dependable and professional demeanor.
  • Strong with technology and social media, trouble-shooting across various devices and platforms.
  • Passion for entrepreneurialism, networking and community building.
  • Computer proficiency including but not limited to Microsoft Office .
  • Relentless approach to problem solving.
  • Strong relationship building skills.
  • Experience in content writing, social media, graphic design a plus.

Physical Demands:

  • This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
  • May occasionally involve stooping, kneeling, or crouching.
  • May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
  • Involves manual dexterity for using keyboard, mouse, and other office equipment.
  • May involve moving or lifting items at or about 40 pounds.

Work Hour Requirements:

  • Ability to work a flexible schedule based on company needs. The standard Community Specialist shifts are from 8:30 am to 5:00 pm and 10 am to 6:30 pm, Monday–Friday, but require flexibility to cover periodic evening events which usually end no later than 8 pm. In addition, Community Specialist must have flexibility to work occasional weekend shifts for event coverage.
  • Regular, dependable attendance and punctuality.

Company Benefits:

  • Health and wellness benefits.
  • 401(k) matching program.
  • Paid time off and volunteer time off.
  • Competitive compensation with bonus potential.
  • Fun extracurricular and perks.
  • Volunteer and community engagement opportunities.
  • Professional development opportunities.

This job description is not all inclusive. The Domain Companies reserves the right to amend this job description at any time. The Domain Companies is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.