Customer Support Specialist

 

Posted: 07/21/2021

Castlight is on a mission to make it as easy as humanly possible to navigate healthcare and live happier, healthier, more productive lives. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world’s first comprehensive app for all health needs.

Castlight Health is hiring full-time Tier 1 Customer Support Specialists to join our top-notch Customer Support team in our Sandy, UT office to provide our users with outstanding service as we scale our operations. We are looking for smart and motivated individuals with experience or demonstrated skills in the rapid-growth technology setting. This job is vital to the success of our products and it demands a relentless customer focus, strong teamwork capabilities, and a keen interest in the intricacies of technology products.

Multiple Positions Available, starting pay is $17.00+ per hour! 
Must be able to start on September 7, 2021 and be present for all training for the following six weeks. Great benefits and training is paid. Only candidates available to work between 5:45am - 7:00pm MST will be considered. Shifts will be assigned after training.  

Responsibilities

  • Represent Castlight to internal and external customers with a high-standard of customer service
  • Respond to customer service requests within established SLA's via email, phone, live chat, etc.
  • Take ownership of resolving customer service issues from start to finish
  • Exhibit a high level of familiarity with our applications and their functionality
  • Other related duties as assigned
  • Willingness to work weekends/evenings and occasional overtime, although this is rare. Typical schedule is Monday through Friday and covers shifts starting as early as 5:45am MST and the last shift ends at 7pm MST.  

Qualifications

  • 2+ years of experience in at least one of the following areas: Software as a Service (SaaS), health care provider, health care billing, wellness, and/or health care setting
  • Proven customer service skills and a desire to grow within the customer success profession
  • Laser-focused customer attention and dedication to rapid problem solving and ticket response
  • Strong communication skills, both verbal and written
  • Positive, friendly, and professional demeanor with customers
  • Impressive organizational skills and attention to detail
  • Adept at juggling multiple tasks and customer support requests at the same time
  • Able to work both independently and as a member of the team
  • Familiarity with online and Microsoft application tools; Salesforce Service Cloud is a plus
  • Familiarity with mobile technology
  • High tolerance for ambiguity and uncertainty
  • Must be able to work 40 hours per week
  • Strong attendance track record
  • Requires sitting, standing, talking or listening on the phone
  • High school diploma or equivalent 
  • Spanish speaker a plus

Apply Here 

We are one team, on a mission, making things happen.
The Castlight culture values and celebrates different backgrounds, perspectives, and points of view. We believe our diversity helps drive creativity and innovation. We strive to make everyone feel included, valued, and engaged; enable them to do their best work; and build their careers here at Castlight. That is why diversity and inclusion are more than just words to us. Rather, they are a commitment to a culture where employees feel respected and empowered to share their ideas and deliver the best results.