Analytics Manager (Remote, Full-Time)


Posted: 06/15/2021

As a Manager on Chatbooks’ Strategy & Analytics team, you will help answer critical business questions, find insights that drive decision-making, and take ownership over parts of our analytics infrastructure. This Player/Coach role requires a unique blend of skills - outstanding strategic thinking, superb technical ability, a passion for problem-solving, and excellent leadership and communication. Someone who can get in the weeds while maintaining sight of the big picture. Someone who is strategic and loves to drive change, but also has no problem getting their hands dirty and using their technical prowess to get stuff done. Someone who can translate complex information and analysis into digestible, actionable insights that drive our strategy and decision making.
The Strategy & Analytics Team supports all groups across the business, including Product, Marketing, Finance, Operations, and Customer Support. Some of our team’s past projects include calculating the lifetime value of users to inform A/B test and advertising ROI, identifying users most likely to cross sell into new products, creating a customer quality score used for prioritizing customer support tickets, building a model for monitoring and improving costs, and working with our developers to improve app performance.

Job Responsibilities

    • Become an expert on all aspects of Chatbooks’ product, user, marketing, and other data
    • Ensure we always have the data we need and that our data and reporting are accurate, timely, and valuable
    • Proactively identify strategies for creating additional value for our customers and business
    • Collaborate with leaders across the company to implement/improve regular reporting and provide proactive insights for effective decision making
    • Coach junior analysts, helping them improve the quality of their work, up-level their business and technical skills, and make progress in their careers
    • Organize and drive successful completion of analytics initiatives through effective project management and cross-collaboration
    • Help make data one of Chatbooks’ competitive advantages


    • 3+ years of data analysis experience
    • Strong SQL proficiency and ability to work with data (e.g. you have no problem regularly leveraging CTEs, self-joins, window functions, etc)
    • Proficiency in python for analysis, glue work, and orchestration
    • Experience with ETL and data manipulation, organization, and cleaning
    • Experience modeling data lakes or data warehouses (e.g. Snowflake and dbt)
    • Competency in using reporting and visualization tools (e.g. Tableau)
    • Strong leadership and communications skills
    • Able to think strategically and tackle open-ended problems
    • Detail-oriented, organized, and a good team player
    • Openness to giving and receiving feedback

Preferred Qualifications

    • 4+ years of experience working with data
    • Previous experience mentoring/coaching other analysts
    • Previous experience with machine learning and predictive analytics
    • Excellent project management skills (communication, organization, getting buy-in, execution, etc)
    • Expertise in a particular domain (product, marketing, operations, etc)

Benefits & Perks You’ll Enjoy

    • 100% Coverage of medical, dental, and vision, group life and long-term disability insurance
    • Generous paid Parental Leave 
    • Paid Holidays & Unlimited PTO with a recommendation to take 1 week off every quarter
    • Two week Winter Break
    • Stock option grants
    • 401k/Retirement Plan
    • Office Located in the heart of Silicon Slopes with the option to work 100% remotely
    • Company sponsored WFH Setup