Data Analyst (Remote, Full-Time)

 

Posted: 07/14/2021

The Analytics Team 
 
The Strategy & Analytics Team supports all groups across the business, including Product, Marketing, Finance, Operations, and Customer Support. Some of our team’s past projects include calculating the lifetime value of users to inform A/B test and advertising ROI, identifying users most likely to cross sell into new products, creating a customer quality score used for prioritizing customer support tickets, building a model for monitoring and improving costs, and working with our developers to improve app performance. Our data environment consists of a Snowflake reporting warehouse, several ETL tools, dbt for modeling, and Tableau for analysis and dashboarding. As a member of the Analytics team you’ll help serve data needs across the company while also being embedded within a particular product team. 


Job Responsibilities

    • Work with senior leaders and other stakeholders across all departments at Chatbooks
    • Understand business context, identify critical business problems and translate them into technical analyses
    • Provide data driven recommendations for improving key business metrics
    • Understand and leverage data in various forms and channels - including customer transaction data, clickstream web behavior data, CRM data, social data and survey data
    • Help set up and analyze A/B tests
    • Other duties as assigned


Qualifications

    • 1+ years of data analyst experience (2+ is preferred)
    • Proficient with SQL
    • Experience with Tableau (or another visualization tool)
    • Strong quantitative and analytical skills
    • Strong communication & organizational skills
    • Open to feedback and focused on constantly improving
    • Experience with python is a plus


Benefits & Perks You’ll Enjoy

    • 100% Coverage of medical, dental, and vision, group life and long-term disability insurance
    • Paid Holidays & Unlimited PTO with a requirement to take a minimum of 5 consecutive work days off every quarter
    • Two week Winter Break
    • Stock option grants
    • 401k/Retirement Plan
    • Company sponsored Work From Home Setup
    • Generous paid Parental Leave