Social Service Worker (SSW) - Utah Crisis Line


Posted: 04/22/2021


As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

The Social Service Worker (SSW) in this position is responsible for assisting individuals in behavioral health settings to maximize functioning. Responsibilities will include screening, therapeutic behavioral/crisis management, collaboration, and disposition planning.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our four hospitals and seventeen clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Primary duties are working on the Utah Crisis Line providing crisis intervention via phone. Also would provide support to other crisis programs when needed.

Huntsman Mental Health Institute Crisis Website


  • Screening and assessment of individual needs to develop plans for service provision in collaboration with the multidisciplinary treatment team.

  • Provides crisis intervention support and assists with skill development.

  • Identifies and provides outreach in the form of information and referrals for community resources to patients and families such as shelter, transportation, future treatment plans and financial assistance.

  • Collaboration, education, outreach, and coordination with community partners.

  • Complete clinical documentation under the supervision of a licensed mental health professional.

  • May perform some Case Management duties.

Knowledge / Skills / Abilities

  • Ability to perform the essential functions of the job outlined above.

  • Care is appropriate to the population served.

  • Demonstrates effective verbal and written communication skills.

  • Ability to work in a multidisciplinary team, problem solve, and resolve conflicts for individuals, couples and groups.

  • Ability to identify and arrange community resources that provide individualized assistance for patients, which may involve post-treatment financial assistance, shelter and transportation.

  • Ability to make recommendations based upon experience regarding policy and delivery of service.

  • Demonstrated knowledge and skills necessary to provide care appropriate to the age of the patients served.

  • Demonstrate knowledge of the principles of life span growth and development.

  • Ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.


Qualifications Required

  • Bachelor of Science Degree.

Licenses Required

  • Current license to practice as a Social Service Worker in the State of Utah.

  • Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.

* Additional license requirements as determined by the hiring department.

Qualifications (Preferred)

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This position involves intermediate work that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling or otherwise moving objects while providing patient care to those requiring psychiatric care.

We are University of Utah Health.

Physical Requirements

Far Vision, Listening, Manual Dexterity, Near Vision, Sitting, Speaking, Standing, Walking

EEO Statement

The University of Utah Health Care is an Affirmative Action/Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities. The University of Utah Health Care is committed to diversity in its workforce. Women and minorities are encouraged to apply.

Requisition Number 43518
Reg/Temp Regular
Employment Type Full-Time
Shift Evening
Work Schedule Wed-Sat 1600-0200
Location Name 525 Plaza
Patient Care? Yes
City Salt Lake City
State UT
Category Social Work