Volunteer Engagement Director


Posted: 06/04/2021

United Way of Salt Lake (UWSL) is changing the way organizations, communities, schools, governments, and individuals work to fix complex social problems. Together, we can help every child and family succeed at school and life. UWSL’s workplace is fast-paced, friendly, adaptive, and grounded in our core values: relationships, continuous improvement, equity, and results. We offer competitive compensation including a comprehensive benefit package, generous paid time off, and flexible schedules. People with diverse backgrounds and abilities are encouraged to apply.  Join us in changing the world and giving everyone in our community the opportunity to live their best life. 

The Volunteer Engagement Director leads the UWSL volunteer program and team to engage thousands of volunteers and support student success. This includes working with school partners to strategically link student success goals with volunteer support; assisting in the development, management, and implementation of high-quality volunteer projects; infusing equity into all aspects of the program; and developing and tracking outcome measurements.

  1. Develop a comprehensive, equity-driven, outcomes-focused volunteer engagement strategy.
  2. Oversee the day-to-day operations of the volunteer engagement team, including supervising and coaching team members.
  3. Work with internal and external teams to strategically integrate volunteer engagement into networks and within schools to support student outcomes.
  4. Develop and manage mentor and tutor programs.
  5. Manage large volunteer events, including Day of Caring.
  6. Develop and implement systems to engage donors and the community in volunteer projects. 
  7. Refine strategies to measure, track, and report on volunteer engagement strategies, including overseeing volunteer management software.
  8. Lead internal and external committees related to volunteer engagement.
  9. Oversee the volunteer engagement communication strategy to identify new ways of messaging volunteerism, segment the volunteer base, and target specific asks.


  • Volunteer & Project Management:  Ability to implement volunteer management best practices and utilize strong project management skills.
  • Collaborative Leadership:  Ability to coach and mentor others to success; make decisions, follow-up, and adapt in a fast paced and deadline driven environment; utilize adaptive leadership principles to collaborate across departments and organizations to achieve a common goal; and facilitate effective meetings and trainings.
  • Relationship Building and Communication:   Ability to foster trust and open communication with diverse stakeholders; recognize and address conflict and concerns; adjust messages to fit the audience; and provide timely and relevant information to others across the organization.
  • Technical Skills:  Ability to collect, analyze, and report on data across multiple cloud-based platforms; manage and balance a budget; and be accountable to results.
  • Strategic Mindset:  Ability to think creatively, take risks, and champion new ideas; deal constructively with problems that do not have clear solutions or outcomes; and a commit to continuous improvement and innovation.
  • Results-Focused:  Ability to manage time and prioritize projects; maintain big-picture vision while directing work and delegating; identify and remove obstacles to get work done.


  • 3+ years volunteer or event management experience
  • 3+ years of supervisory experience 
  • Strong interpersonal skills and emotional intelligence 
  • Proficient with Microsoft suites and CRM systems (Salesforce preferred)
  • Clear, concise, and professional written and verbal communication skills
  • Ability to work occasional weekends, evenings, and/or early morning work hours
  • Candidates must be able to pass UWSL background check and drug screening to hold this position

The team member is regularly required to communicate clearly, in oral and written formats, with others in person, over the phone and via other devices. The team member must be able to transcribe, read extensively, prepare and analyze data and figures, constantly operate a computer and other standard office machinery. The team member is occasionally required to travel to offsite locations to manage volunteer projects and events, attend meetings, and give presentations. 

The position is a full time, non-exempt position with full benefits. Salary/wage to commensurate with experience.