Festival Associate Manager, Theater Box Offices & Customer Support

POSITION OVERVIEW

The Festival Associate Manager, Theater Box Offices & Customer Support will support pre-Festival planning and implementation to successfully operate theater box offices in Salt Lake City. The position will help provide support and guidance to a team facilitating theater box office operations, in addition to directing volunteers and waitlist ticket sales.

Working closely under the direction of the Manager, Ticketing Operations, the Festival Associate Manager, Theater Box Offices & Customer Support supports Sundance Institute’s commitment to providing patrons with the best possible experience of the Festival’s many in-person screenings.

This temporary works full time from Wednesday, December 4, 2024 through Friday, February 14, 2025 and will be required to work extended hours, including some evenings, weekends, and holidays to meet deadlines and respond to on-call needs. This position is based out of our Park City, UT office location in order to work onsite in a hybrid capacity throughout its employment.

Top priorities include but are not limited to…

• Supporting in the creation of theater box office and main box office training and quick reference manuals, including information on ticket distribution, waitlist operations, equipment usage, ticketing procedures, and information booth documents.

• Scheduling and supporting theater box office volunteers, collaborating with the Volunteer Resources Department to ensure volunteer coverage for successful operations.

• Conducting trainings for employees and volunteers to ensure comprehension of duties.

• Maintaining timelines related to theater box offices and main box offices, including tracking changes to the timeline and communicating updates to stakeholders.

• Working with the Theater Operations department to determine set up and logistics for theater box offices at each location.

• Liaising with the Finance Department to implement effective accounting practices and procedures.

• Distributing waitlist tickets, volunteer vouchers, and other box office materials as needed.

• Ordering and scheduling delivery of equipment and working with Technology Services to schedule installation of internet connections at each venue and that materials and supplies are received, organized, and delivered by deadline.

• Collaborating with Technology Services and Theater Operations to ensure smooth scanning operations onsite.

• With the Lost and Found Coordinator and Manager, Ticketing Operations, ensuring lost and found procedures are in place at each theater.

• Providing additional support at specific screenings, as needed.

• Ensuring timely and continuous onsite and remote support to all theater box offices.

• Writing a comprehensive written wrap report.

You have the following direct or transferable skill sets:

• Legal authorization to work in the United States.

• Valid driver’s license and the successful completion of MVR background check.

• 3 years operational planning and implementation or related experience.

• Outstanding written, verbal, and interpersonal communication skills to work effectively with a variety of people.

• Excellent organizational skills.

• Ability to maintain confidential information, mitigate conflict, and facilitate positive customer relations.

• Ability to move items up to 50 lbs.

• Working knowledge of databases along with proficiency in Google Products preferred.

You will be successful in this role if you...

• Problem-solve in real time with your staff and the Festival’s patrons.

• Help patrons enjoy their experience by providing excellent customer support.

• Take initiative to resolve issues quickly and efficiently.

In addition to an hourly pay of $24.17, this position is eligible for benefits & perks, highlights include:

• Paid sick leave and Institute holidays

• Employee assistance program

• Employee Wellness Initiatives

• Sundance Film Festival passes and benefits (varies each year)