Festival Manager, Merchandise Store

POSITION OVERVIEW

The Festival Manager; Merchandise Store, is charged with managing the store operations including inventory, register sales, and managing assistants and volunteers to ensure a high level of customer service is provided at our brick-and-mortar merchandise stores which operate during the Sundance Film Festival.

Working closely under the direction of the Manager, Production & Technical Operations, the Festival Store Manager supports Sundance Institute’s commitment to creating an event atmosphere of radical warmth, community, and hospitality and a commitment to safety, belonging, and accessibility for all.

This temporary position works full-time from Tuesday, January 21, 2025 through Wednesday, January 29, 2025 or Sunday, February 2, 2025 and will be required to work extended hours, including some evenings, weekends, and holidays to meet key deadlines and respond to on-call needs as assigned. This is a fully onsite position based out of one of our Park City merchandise stores.

Top priorities include but are not limited to…

• Managing the setup, teardown, point of sales registers, and daily operations of a pop-up Festival merchandise store.

• Overseeing the opening and closing of the merchandise store daily and ensuring everything is secure before leaving each day.

• Ensuring all patrons receive a high level of customer support throughout their visit at the store.

• Managing the inventory and distribution plan for the store, and working with Festival Merchandise Assistants to ensure implementation.

• Managing the store assistants and volunteers, including training, providing direction, feedback, and support to ensure they understand responsibilities and are effective in their roles, while delegating appropriate and meaningful work.

• Ensuring store displays are set up and organized at all times and modifying layouts as necessary to ensure good aesthetics.

• Conducting physical counts of inventory upon receipt and at end of day to provide daily reconciliation.

• Providing timely troubleshooting of issues that arise at the store and escalating as necessary.

• Conducting opening and closing cash reconciliations to ensure accuracy of daily log.

• Preparing and delivering a daily store operation report to the manager.

• Creating and submitting a detailed wrap report of work completed, procedures, and operations of position.

You have the following direct or transferable skill sets:

• Legal authorization to work in the United States.

• 3 years of retail experience or related.

• Conflict resolution skills with a background that includes managing stressful situations.

• Leadership skills to guide fellow employees and volunteers.

• Outstanding interpersonal communication skills to work effectively with a variety of people.

• Excellent organizational skills including self-management of work schedule.

• Ability to maintain a high level of trust and accountability with inventory.

You will be successful in this role if you...

• Help to create a successful, organized, unique Festival experience for everyone.

• Take direction openly and embrace change effectively.

• Thrive in a busy environment and handle onsite adjustments seamlessly.

In addition to a weekly pay of $1,069.62, this position is eligible for benefits & perks, highlights include:

• Paid sick leave and Institute holidays

• Employee assistance program

• Employee Wellness Initiatives

• Sundance Film Festival passes and benefits (varies each year)